Privacy Policy

01Who we are

PawAivo is a business-to-business supplier of smart pet hardware — automatic cat litter boxes and smart pet feeders — serving brand owners, distributors and retailers. Our website is pawaivo.com. We operate as the data controller for the personal information described in this policy.

Our team is based in the Greater Bay Area (Shenzhen and Foshan, China). For any privacy question, request or complaint, use the contact details in section 11.

02Information we collect

We only collect what we need to answer a B2B inquiry and quote. We do not ask for payment card details on this website, and we never buy personal data from third parties.

Information you give us directly

• Contact and company details — name, company name, business email, phone or WhatsApp number, country, website address, job role.
• Inquiry details — product interest (litter box or feeder), target quantity, target market, branding or OEM/ODM requirements, certification needs, delivery timeline, and any message you write.
• Commercial records — quotations, sample requests, orders, shipping and after-sales correspondence generated during our business relationship.

Information from Meta lead forms

• When you submit a lead form on Facebook or Instagram, Meta passes us the fields you filled in — typically name, email, phone number, company, country and product interest — together with a lead ID and the campaign that delivered the form.
• Meta processes that submission under its own privacy terms before the data reaches us; we then handle it as described in this policy.

Information collected automatically

• Technical data — IP address, browser type and language, device type, referring page, and the pages you viewed, recorded in standard server and CDN logs to keep the site available and secure.
• No advertising pixels at present — pawaivo.com does not currently run advertising pixels or third-party analytics trackers. If we add them, we will update this policy first and, where the law requires it, ask for your consent.

03How we use your information

We use the information described above to:

• Respond to your inquiry and send the quotation, specification sheet or catalogue you asked for;
• Prepare samples, costings and OEM/ODM proposals, and manage orders, production, shipping and after-sales service;
• Verify that you are a genuine trade buyer and match your requirement to the right product configuration;
• Keep business records for accounting, tax and export documentation;
• Protect the website and our business against spam, fraud and misuse;
• Send you relevant product updates or follow-up messages about your inquiry — you can opt out at any time.

We do not sell your personal information, and we do not use your inquiry details to build advertising audiences on other platforms.

04Legal bases for processing

Where the EU or UK GDPR applies, we rely on the following legal bases:

Where you provide information about other people — for example a colleague's email address — you confirm you are entitled to share it for this purpose.

05Cookies and similar technologies

The site currently uses only what is necessary to serve pages reliably and keep the session secure. We do not set advertising or cross-site tracking cookies, and we do not run retargeting pixels on pawaivo.com.

Our content delivery and hosting provider may set strictly functional or security cookies (for example bot protection and load balancing). These are not used to profile you.

You can block or delete cookies in your browser settings at any time. Blocking strictly functional cookies may affect how the site loads, but it will not prevent you from reading this page or contacting us.

If we later introduce analytics or advertising technologies, we will publish the provider name and purpose here and, where required, collect consent before any non-essential cookie is set.

06How we share information

We share personal information only in the limited ways below, and never for another company's marketing.

• Service providers — hosting, email, CRM and messaging platforms that process data on our instructions, including Meta Platforms for lead-form delivery and WhatsApp Business messaging, and our cloud and email infrastructure providers.
• Our manufacturing and logistics partners — where needed to produce samples, confirm specifications, book freight or arrange customs clearance for your order.
• Professional advisers — accountants, auditors, customs brokers and lawyers, where necessary and bound by confidentiality.
• Legal requirements — where we must disclose to comply with a law, a valid request from a competent authority, or to establish, exercise or defend legal claims.
• Business transfer — if our business or part of it is merged, acquired or reorganised, information may transfer as part of that transaction under equivalent protection.

We do not sell, rent or trade personal information, and we do not share it with data brokers.

07International data transfers

We are based in China and work with suppliers, platforms and service providers in several countries, so your information may be stored or accessed outside the country where you provided it — including in China, the United States, the EU and other locations where our providers operate.

Where personal data protected by the EU or UK GDPR leaves those regions, we rely on appropriate safeguards — the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or a provider's approved certification — together with technical and organisational measures such as encryption in transit and access restriction.

08Data retention and security

Retention

• Inquiries that do not become business — kept for up to 24 months from the last contact, then deleted or anonymised.
• Customer, quotation and order records — kept for the duration of the business relationship and afterwards for as long as export, tax and accounting rules require, typically up to 10 years.
• Server and security logs — kept for a short period, generally no more than 12 months.
• Marketing opt-outs — we keep the minimum record needed to honour your opt-out.

Security

• HTTPS encryption for all traffic to this website;
• Access to inquiry and customer data limited to staff and partners who need it for the purpose described above;
• Account protection on our email, CRM and messaging systems, with credentials held individually rather than shared;
• Regular review of who can access customer data and removal of access that is no longer needed.

No method of transmission or storage is completely secure. If a breach affects your personal information and the law requires notification, we will notify you and any competent authority without undue delay.

09Your rights and choices

Depending on where you live — including under the EU/UK GDPR, the California Consumer Privacy Act, and the Australian Privacy Principles — you may have the right to:

• Access the personal information we hold about you and receive a copy;
• Correct information that is inaccurate or incomplete;
• Request deletion of your information, subject to our legal record-keeping obligations;
• Restrict or object to certain processing, including direct marketing;
• Receive your data in a portable format, or ask us to transfer it where technically feasible;
• Withdraw consent at any time, without affecting processing that already took place;
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email sales@pawaivo.com with the subject line “Privacy request”. We will confirm your identity, then respond within 30 days (or the shorter period your local law requires). There is no charge for a first request.

Marketing messages. Every product update we send includes a way to opt out, and you can also reply “stop” on WhatsApp or email us. Opting out of marketing does not stop us answering an active inquiry or order.

Do Not Sell or Share. We do not sell or share personal information for cross-context behavioural advertising, so no opt-out sale link is required — but you can still contact us with any concern about how your data is used.

Authorised agents. You may ask someone to act on your behalf; we may ask for written authorisation before proceeding.

10Children's privacy

This website and our lead forms are intended for trade buyers and business professionals. They are not directed to children, and we do not knowingly collect personal information from anyone under 16 (or the minimum age set by local law).

If you believe a child has sent us personal information, contact sales@pawaivo.com and we will delete it promptly.

11Updates to this policy and contact details

We review this policy when our tools, providers or legal obligations change. When we make a material change we will update the effective date at the top of this page and, where the change significantly affects how we use information you have already given us, tell you directly by email or through the channel you contacted us on.

The current version always lives at pawaivo.com/privacy. Earlier versions are available on request.